Gaytes Information Systems Private Ltd. is a leading provider of technology products and services for business, education, healthcare ,and Government. Established in 1997, GAYTES has been helping our customers achieve their goals by providing them with the technology, advice, services and support they need – when they need them. We strive to provide the right balance between quality and cost in order to deliver the best value in our industry.

Our Products Information :

Call Accounting Software

Today, in most businesses, telecom data services are not monitored and controlled – and it’s eating into the bottom line. Call Accounting software generates reports of all call; incoming or outgoing, to the attached PC in a proper format.

Gaytes Information Systems Private Ltd Providing Call Accounting Software  Such As :

· Z.Link Lite 11.0

· Z.Link Gold 11.0

· Z. Link Gold Centralized

· Z.Link Gold IP based

Call Center Solution

The Z CCS (Call Center Solutions) System is easy to customize, administer and use. The Z CCS System can be integrated within the existing communications infrastructure.

Gaytes Information Systems Private Ltd Call Center Solution Such As :

· Out bound : The Z.PDS GOLD 6.6 – Call Center software which ensures better productivity and efficiency from your outbound call center The GAYTES auto dialer solution for Outbound Call Centers is based on the TAPI interface which is available in PBX (TDA-600).

· Inbound : An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound Call Center Service is a necessity rather than a choice for Business.

· Blended : This software solution is blend of both Inbound and outbound call center solution.

· Server Based : Gaytes introduces a new concept server based call center solution. NO NEED FOR PURCHASING A PABX.  Predictive / Progressive / Auto Dialer solutions using this new concept product.

Dialers

Dialer is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed.

Dialers such as :

· Auto Dialer are leaders in complete call center software solutions and offer the most versatile and result-geared automated dialing.

· Progressive Dialer refinement of the above will have the additional capability to detect the call progress, automatically.

Predictive Dialer is similar to a Progressive Dialer, but for the difference that the dialer will not lock an agent until a `contact’ is established.

Voice & Unified messaging

Voice & Unified messaging solution is the concept of bringing together all messaging media such as voice messaging, email, and facsimile into a combined communications experience.

Fax Server allow inbound and outbound fax calls, allow of the members of the organization to send and receive faxes at their personal workstations. Voice Mail Solution is a centralized recording facility that records voice messages when you are unable to take a call. IVRS (Interactive Voice Response System ) is an automated telephony system which responds by way of pre-recorded voice messages. Information and services can be achieved through any touch-tone telephone.

CTI Applications

CTI (Computer telephony integration), also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated.

Operator Console : The GAYTES phone systems software-based operator console interface has been designed to simplify common tasks of an operator attendant. Screen Pop-up
Gaytes design and development team can create any screen pop-up applications which can work with any TAPI compliant switches Soft Phones are software based telephones where user can make a call, maintains individual call list and use it to dial a call on single click of a mouse. MMC ‘Meet Me Conference’ software provides you a bridge of teleconferencing between Analog stations, Digital stations, Analog trunks and Digital trunks. The voice conference is bejeweled with voice-prompts to create live conference atmosphere.

Voice Loggers

Voice Logger can be used at its best to monitor and control the business. Voice Logger is a software solution to record aII incoming and outgoing calls, which Iater on can be retrieved for analysis and many other purposes.

Gaytes Call Logger Z.CLS Gold 11.2 is simple and effective, which can be implemented without disturbing the existing infrastructure.

SMS Solutions

SMS Solutions computer based system, wherein individualized or bulk messages can be sent and receive immediately on mobile devices.

GSM Router
Gaytes GSM Provided SMS Application, our Windows based, Client / Server enabled GSM based-messaging solution, provides the industry’s highest level of capacity, reliability, scalability and flexibility. Web based using gateway
Gaytes launch of customized web based SMS gateway solutions for organizations in the region. Organizations that need to communicate via SMS to their clients and prospects can directly send personalized SMS messages from their web site.

Hotel Management Software

Hotel management software is a versatile solution for all kinds of hospitality industries. With intelligent engineering customized software provide efficient and simplified working solutions.

Availability of the Z.LINK Hotel Lite Software :
• Z.LINK Hotel Lite – Standard
• Z.LINK Hotel Lite – Client/server
• Z.LINK Hotel Lite – With COS( ext. lock/unlock)
• Z.LINK Hotel Lite – Web based
• Z.LINK Hotel Lite – PMSI Module

Attendance Management

Gaytes Attendance Management solution would be one which is able to automate the tabulations of staff time clocking, calculate working hours and interface with payroll, requiring minimal human resources to achieve this objective.

Card Based
Gaytes card based attendance system is popular nowadays at most organizations. Their main aim is to determine that attendance and hours spend by each employee at work. Finger print
Gaytes Finger print Attendance System is based on biometric technology and generates reports that provide better management and information on employee time tracking.

CRM Applications

CRM, Customer Relationship Management is a business strategy that enables organizations to get closer with their customers, to better serve their needs

Complaint management System
Complaint Management System is a solutions-product designed for use for various organizations mid-size to large-sized organizations, whose customer base and service and complaint handling plays an important role of their business process. Disaster Management System
DMS :: Disaster Management System was designed for many such locations, where immediate and instant information can be sent out by just a click of a button.

Outsourcing Services

Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-party company.

Business Process Outsourcing
As a BPO company, we provide systematic and benchmarking process involved in strategic development of business. Knowledge Process Outsourcing
Knowledge Process Outsourcing services (KPO) means off-shoring of knowledge based skills with cost effective domain practices.

Customer Data Integration or CDI is regarded as the process of combining customer information from various customer data resources, of an organization. The information resources may vary company to company like shipping process information, sales process information, service process information and bookkeeping process information. Customer data integration is a complex tasks made easy by advanced customer data integration systems.

Customer data integration involves a collection of technologies and processes to track, store and share customer data. The major application of customer data integration procedures are in customer relationship management (CRM). CDI provides timely, complete and accurate analytics and reports that help an enterprise to enhance its CRM practices. The basic step in the customer data integration, the business automation, makes a company more flexible, faster and reliable.

The specific software programs of the customer relationship management solutions are CRM based software programs. These software programs help a CDI solution to identify each customer individually. These software programs track particular customer’s preferences, activities, transactions, number of visits, contact details etc. CDI systems provide accurate reports about each customer, and help in finding good customers. This feature helps the companies to understand each customer individually and design customized plans for each of them.

The major technologies followed by today’s customer data integration systems are Enterprise Information Integration (EII), Extract-Transform-Load (ETL) and Data Quality (DQ) tools. ETL technology enables a system to transfer large volumes of data in batch-mode. EII help in the sharing of queries among various devices. And DQ tools are responsible for tracking information resources. A range of other advanced technologies are also used to increase the modularity of the CDI systems.

The advantages of using customer data integration solutions over manual solutions include:

1.Fully automated business procedure.

2.Better customer contact management and lead management.

3.Specific customer database management.

4.Enhancement in specific marketing programs like direct marketing and e-mail marketing.

5.Easy sales tracking.

6.Elimination of duplicate and false data entry.

7.Time savings by automated processes.

8.Easy access to all data resources.

CDI solutions also help in budget preparing, trouble shooting and activity management processes.

The popular options with customer data integration solutions are open source CDI software systems and hosted or on demand CDI services. Open source CDI solutions come in standard formats and permit you to customize them according to your business needs. Thus these systems allow you to stay flexible with your business strategy in the changing business environment. Today there are many CDI software vendors, often CRM software vendors, offering open source or pre-customized CDI software solutions. The thing to be remembered when purchasing is making sure that company has enough technical assistance to customize the software.

Hosted or on demand CDI solutions are web-based customer data integration service provided by a CDI provider. This is one example of Software as a Service or SaaS. There are many on-demand CRM service providers who offer all types of customer data integration services, who provide you CDI services for a low monthly fee. The benefits of on demand CDI services include global access, elimination of maintenance cost, relief from mental pressure and reduction in enterprise working capital. Recently one another alternative known as open source hosted CDI service, which combines the merits of both solutions, is becoming rapidly popular.

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Bookkeeping blues, not any more as Book Keepers New York offers experience in bookkeeping management services and other financial and accounting solutions. Bookkeeping has become the most vital organ of any business today and has to be handled or taken care of with affect. It’s a lifeline for many organizations that solely depend on its revenue, hence it plays a vital role in the running of various-sized enterprises to maintain single and double entry and commercial bookkeeping services.

Book Keepers New York serves a number of small- and medium-sized companies operating throughout the New York City. Book Keepers New York is responsible for sorting out daily business revenues, expenses and maintaining the data for various commercial and industrial business environments. Its other bookkeeping services include value-added tax solutions. Book Keepers New York also provides tax-planning services to its clients. The other services offered by the Book Keepers New York include payroll process, invoice generation, billing, and bank reconciliation statements and trail balance solutions. It also creates balance sheets, financial reports and accounts statements for its clients. Today bookkeeping outsourcing has seen a huge surge in demand. It assists various business organizations to improve their performance by reducing time.

Book Keepers New York additionally works in partnership with various outsourcing firms that provide bookkeeping data management services to its customers. The company also develops and supplies customized accounting software solutions that enable the clients to manage its accounting books. The bookkeeping software tools enable various small, medium and large enterprises to record their daily financial activities. It assists in entering a variety of bank, cash payment and receipt transactions that can be viewed through reports, sales reports, and income and expenses statements. Book Keepers New York’s software tool can be run on various software applications, such as Windows 2000, ME, XP, Window 2003 Server and Vista. It instantly processes various reports, including tax reports and financial documents. Book Keepers New York software tools print receipts and payment vouchers. It also enables reports via e-mails in a PDF form and can generate 3-D bar charts according to the clients’ requirements. Hence monitor business performances overtime.

Book Keepers New York also offers in-house staff that can create various web-enabled bookkeeping solutions. Book Keepers New York also offers software solutions for small enterprises and assists them in profit, loss and tax reports and its minutes. The company offers customized on-site and off-site data management services. In the off-site services, the owner or the head of the company is responsible for providing essential paperwork to the service provider that administers the data using their computer systems and software. The company Book Keepers New York also maintains sales and other related documents that are essential for a variety of businesses. The bookkeeping services are mandatory for all the business companies that are operating in the city or anywhere. Book Keepers New York additionally supplies certified accountants to its clients on low and additional costs. Book Keepers New York also provides global tax services and assists in data entry solutions that can be entered from the clients’ house.

Evan Garber is president and co-founder of Escape Velocity Systems (www.evs-sw.com) since 2001. Garber co-founded EVS with the sole mission of providing industry leading process manufacturing software solutions to the small and mid-size market space. Since then EVS has developed two major projects: ProVisio WMS and O2 Process Manufacturing for MAS 500. Garber’s role with these projects was to analyze and assimilate market requirements, test software functionality, develop a value-added reseller channel, strategic market positioning and to uncover new opportunities to improve the systems. Director of North American sales of the O2 Process Manufacturing System for MAS 500, Garber began consulting in process manufacturing in 1997 where he was a reseller and implementer of various process manufacturing solutions.

Process Manufacturing describes a manufacturing process whereby materials are blended, cooked, or mixed as opposed to assembled from discrete units. Some needs common to process manufacturing industries are:

• Formulas (or recipes) are ratios, not static bills of material

• Split bill of material: several products can share one formula, yet have different packaging

• Flexibility with units of measure

• Stringent quality control, with recall ability

• Lot grading / attribute tracking and calculation

Escape Velocity Systems (EVS) was formed in 2001 to combine specific industry knowledge related to process manufacturing, distribution, and ERP implementations with cutting edge software development. The company focus is to create tools that enable mid-market enterprises to achieve their goals, focusing on lean processes and ROI. According to President Evan Garber, “We realize that good ERP software is the hub of information in any process manufacturing enterprise. Timely, reliable, and centralized data are non-negotiable elements for businesses competing in the 21st century.”

The term escape velocity refers to the speed that is necessary for an object to overcome gravity and soar into space. EVS provides direct applications for businesses looking for a catalyst, not just a software package. Process manufacturers require the best software solution coupled with industry experience that will accelerate the velocity with which they race towards their goals. The gravity of status-quo opposes aggressive, cutting edge organizations as they strive towards high quality and short lead time delivery while reducing inventories and operating costs.

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Process Manufacturing describes a manufacturing process whereby materials are blended, cooked, or mixed as opposed to assembled from discrete units. Some needs common to process manufacturing industries are:

• Formulas (or recipes) are ratios, not static bills of material

• Split bill of material: several products can share one formula, yet have different packaging

• Flexibility with units of measure

• Stringent quality control, with recall ability

• Lot grading / attribute tracking and calculation

Evan Garber is president and co-founder of Escape Velocity Systems (www.evs-sw.com) since 2001. Garber co-founded EVS with the sole mission of providing industry leading process manufacturing software solutions to the small and mid-size market space. Since then EVS has developed two major projects: ProVisio WMS and O2 Process Manufacturing for MAS 500. Garber’s role with these projects was to analyze and assimilate market requirements, test software functionality, develop a value-added reseller channel, strategic market positioning and to uncover new opportunities to improve the systems. Director of North American sales of the O2 Process Manufacturing System for MAS 500, Garber began consulting in process manufacturing in 1997 where he was a reseller and implementer of various process manufacturing solutions.

Escape Velocity Systems (EVS) was formed in 2001 to combine specific industry knowledge related to process manufacturing, distribution, and ERP implementations with cutting edge software development. The company focus is to create tools that enable mid-market enterprises to achieve their goals, focusing on lean processes and ROI. According to President Evan Garber, “We realize that good ERP software is the hub of information in any process manufacturing enterprise. Timely, reliable, and centralized data are non-negotiable elements for businesses competing in the 21st century.”

The term escape velocity refers to the speed that is necessary for an object to overcome gravity and soar into space. EVS provides direct applications for businesses looking for a catalyst, not just a software package. Process manufacturers require the best software solution coupled with industry experience that will accelerate the velocity with which they race towards their goals. The gravity of status-quo opposes aggressive, cutting edge organizations as they strive towards high quality and short lead time delivery while reducing inventories and operating costs.

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According to Evan Garber, President of Escape Velocity Systems, (www.evs-sw.com), “Clients First Business Solutions is one of the strongest strategic alliance partners for Escape Velocity Systems. The company has a very strong distribution and manufacturing focus and has delivered solutions to more than 230 clients in Northern California….we are proud to have them as one of our best strategic alliance partners.”

Over the years Clients First has observed that customer’s requirements in the process industries go largely unaddressed by most ERP systems and that there was a strong need for a system that would effectively address those needs.

Clients First has embraced Escape Velocity Systems (and its O2 product) as an organization with whom they could partner in order to provide comprehensive solutions that will add a great deal of value to the process manufacturing industry.

According to Donald Clark, CFPIM and Senior ERP Systems Consultant for Clients First, “Escape Velocity’s O2 product, combined with the solid foundational support that MAS 500 provides, opens up an entire market of opportunity for both the clients and solution providers. O2 functionality enables process manufacturers of all types to effectively manage such activities as: FDA compliance, formula management, quality control, batch control and reporting.”

Escape Velocity Systems (EVS) was formed in 2001 to combine specific industry knowledge related to process manufacturing, distribution, and ERP implementations with cutting edge software development. The company focus is to create tools that enable mid-market enterprises to achieve their goals, focusing on lean processes and ROI. According to Garber, “We realize that good ERP software is the hub of information in any process manufacturing enterprise. Timely, reliable, and centralized data are non-negotiable elements for businesses competing in the 21st century.”

The term escape velocity refers to the speed that is necessary for an object to overcome gravity and soar into space. EVS provides direct applications for businesses looking for a catalyst, not just a software package. Process manufacturers require the best software solution coupled with industry experience that will accelerate the velocity with which they race towards their goals. The gravity of status-quo opposes aggressive, cutting edge organizations as they strive towards high quality and short lead time delivery while reducing inventories and operating costs.

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According to Donald Clark, CFPIM and Senior ERP Systems Consultant for Clients First, “Escape Velocity’s O2 product, combined with the solid foundational support that MAS 500 provides, opens up an entire market of opportunity for both the clients and solution providers. O2 functionality enables process manufacturers of all types to effectively manage such activities as: FDA compliance, formula management, quality control, batch control and reporting.”

Evan Garber, President of Escape Velocity Systems, (www.evs-sw.com), suggested, “Clients First Business Solutions is one of the strongest strategic alliance partners for Escape Velocity Systems. The company has a very strong distribution and manufacturing focus and has delivered solutions to more than 230 clients in Northern California….we are proud to have them as one of our best strategic alliance partners.”

Over the years Clients First has observed that customer’s requirements in the process industries go largely unaddressed by most ERP systems and that there was a strong need for a system that would effectively address those needs.

Clients First has embraced Escape Velocity Systems (and its O2 product) as an organization with whom they could partner in order to provide comprehensive solutions that will add a great deal of value to the process manufacturing industry.

Escape Velocity Systems (EVS) was formed in 2001 to combine specific industry knowledge related to process manufacturing, distribution, and ERP implementations with cutting edge software development. The company focus is to create tools that enable mid-market enterprises to achieve their goals, focusing on lean processes and ROI. According to Garber, “We realize that good ERP software is the hub of information in any process manufacturing enterprise. Timely, reliable, and centralized data are non-negotiable elements for businesses competing in the 21st century.”

The term escape velocity refers to the speed that is necessary for an object to overcome gravity and soar into space. EVS provides direct applications for businesses looking for a catalyst, not just a software package. Process manufacturers require the best software solution coupled with industry experience that will accelerate the velocity with which they race towards their goals. The gravity of status-quo opposes aggressive, cutting edge organizations as they strive towards high quality and short lead time delivery while reducing inventories and operating costs.

When it comes to small business, it’s never enough that you have the motivation and even the expertise. It’s also not enough that you have the right core staff who can help you manage the different aspects of your enterprise. You also need good small business software, which will allow you to automate your business, speed up the entire business process, and assure more accurate and fresh data that you can utilize.

Choices for Your Business

Today, there are a lot of small business software that you can select from, each having its own distinct functions. However, because of the uniqueness of your enterprise, not all will be useful. You only need to pick those that you think will be highly essential.

To give you some idea, you can start with the following small business software:

CRM Software. This software is important for contact management. You can easily manage information that is related to your customers, such as personal information. You can also easily determine the products and services they have purchased or enquired about, which then provide you data on what sells the most and what doesn’t amongst your line. Furthermore, you can keep track of your marketing campaigns generate reports and much more.

Lead Management System. When you are looking for prospects, you need to have a dependable lead manager. A lot of them are affordable, so you can get hold of them quite easily. The lead management system can help you keep track, score, and prioritize your leads. Also, lead managers can be customized according to the needs of the business and the industry you’re in.

Accounting Software. There are various types of financial applications that you could get for your business, but you may start with the accounting software since you want to determine the actual income and expenses of your business. However, unless you have solid or at least inkling of how accounting works, it would be ideal if you can pick an accounting program that is very easy to use. To know which will suit you it is advised you read online reviews.

E-mail Platforms. E-mail will be one of the best tools your business can have. You can market products and services through it, and you can communicate with your staff. With e-mail, you may want to stick with Microsoft Outlook, but remember that your valuable customer data will be housed in multiple computers and multiple email accounts.

It is important to understand that sometimes less is more. Try to implement the minimum number of solutions as they will require expensive integration to function effectively. If possible look for 1 sales system and 1 accounting system.

Every business needs good and portable software packages to run smoothly. This scenario was not there until many years ago. This surge can be owed to burgeoning competition as well as pressures from the global markets. However, implementing ERP for small businesses was considered a difficult proposition considering its cost and risks involved.

But there seems to be coming a sea change or rather a revolution in the business market lately. Many business consultants attribute growing demand of ERP to steady growth of entrepreneurship. Even the ERP software vendors are focusing more on small businesses or entrepreneurs these days. These vendors are now developing low cost ERP solutions especially for small business with a multi-dimensional approach.
This has proved to be an opportunity in disguise for smaller businesses with limited capital. But, these companies must pay a lot of attention while selecting their software vendor.

Similarly, a budding organization or business can’t ignore the importance of CRM software. After all, it helps document information abut current as well as prospective customers. And no company would want to lose its customer base as they are the true strength of a successful business venture. Today one can find a number of retailers as well as online portals offering CRM related solution. Meanwhile, if you have decide to buy one for your organization, ensure that you buy a authentic one which come with at least 10 years of warranty period.

Both ERP and CRM software package have become need of the hour for nay organization which aims to scale height of success.

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ACT! is now in a position to develop customized software for financial institutions, thanks to it’s recent acquisition of intellectual property from Vertical Falls Software, Inc. Vertical Falls is a solution provider in the financial industry. The acquisition of the intellectual property rights from Vertical Falls will allow ACT! to develop a compliance and document tracking solution based on its ACT! CRM (customer relationship management) software to meet the specialized needs of financial services organizations. The role of Vertical Falls will be concentrated on reselling, service implementations, data migration, training and support and business migration.

”Financial services organizations are experiencing regulatory pressure to implement standard reporting processes that necessitate retaining the history of customer interactions and records of customer risk tolerance, among other key criteria,” explains ACT! senior VP and general manager for ACT! Software. “By integrating ACT! with the acquired VerticalFalls technology, we will deliver business critical contact management and compliance features that brokerage firms, financial advisors and others in the financial services industry need in today’s marketplace.”

ACT! software’s first market specific software solution was ACT! Premium for Real Estate 2006. The success of ACT! Premium for Real Estate gives clear emphasis on the need for per-industry customized CRM software solution. ACT! has done it again by partnering itself with a company in the finance market to develop and deliver a CRM solution to brokers who clearly need a CRM solution for customer data tracking and client retention.

These are not the only examples of ACT! software integrating with other developer solutions for better results in developing market specific products. In 2004, ACT! created the software add-on partner network where companies from different industries integrated their software with ACT! in order to produce a product that specifically serves the need of one industry. The specific service that ACT! can potentially provide each business industry is taken directly from the page of a CRM manual.

The concept of CRM is to enhance interaction between customers and business entities through better record keeping and records access. With detailed customer files, a company can customize the way they deal with each customer. In following this creed, ACT! has clearly taken CRM solutions to heart by doing exactly what CRM requires businesses to do. This stroke of genius will certainly place ACT! software above other CRM solution software in the years to come.