MRP Enables Accurate QOS Reporting Many manufacturing companies subscribe to quality systems, which are put in place to assure companies that want to do business with a firm, that the firm has an established quality system. These systems include ISO-9000, AS-9100 and TS-16949.One of these, TS-16949 has a requirement for what is known as a [...]
Authored by Patrick Botz, Vice President of Solutions Marketing, VPI Call center performance management software is now recognized as a valuable solution to a long-standing problem. Much of the information within most contact centers is still collected and stored in disparate systems. Each system typically has its own reports, making it very difficult to make [...]
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