GetFreeDemos.com

Escape Velocity Systems and Demand Works Company Align to Deliver Pivot Forecasting

admin — Tue, 07 Sep 2010 12:13:49 +0000

Escape Velocity Systems and Demand Works Company Align to Deliver Pivot Forecasting

Escape Velocity Systems and Demand Works Company Align to Deliver Pivot Forecasting

Working to provide organizations with total solutions to business improvement, Escape Velocity Systems (www.evs-sw.com) and Demand Works (www.demandworks.com) announced the signing of a strategic agreement.

Demand Works has seen rapid acceptance of its Smoothie products, centered on the proprietary Pivot Forecasting technology that enables immediate synchronization of user-defined aggregate forecasts with product and/or customer forecast details in real time. Pivot Forecasting replaces the need for rigid forecast hierarchies. As a result, it has been adopted by an increasing number of companies that need to statistically anticipate demand while reconciling product, channel, geographic and customer forecasts at varying levels of aggregation.

“Smoothie is an excellent product for global distribution and value-added channels. It’s easy to configure and easy to use, yet it provides compelling benefits to business users in the form of improved service, sales and asset turnover.” said Bill Tonetti, Demand Works company president.

According to EVS, Escape Velocity Systems’ President, “The software is one of the best I’ve seen for demand forecasting. We are going to write the interface to MAS 500 to make a seamless solution for process manufacturing users.”

Process Manufacturing describes a manufacturing process whereby materials are blended, cooked, or mixed as opposed to assembled from discrete units. Some needs common to process manufacturing industries are:

• Formulas (or recipes) are ratios, not static bills of material

• Split bill of material: several products can share one formula, yet have different packaging

• Flexibility with units of measure

• Stringent quality control, with recall ability

• Lot grading / attribute tracking and calculation

About Demand Works

Demand Works Company, based in West Chester, Pennsylvania, develops forecasting, demand and supply planning solutions for manufacturing and distribution companies. Demand Works’ solutions enable businesses to economically achieve superior performance with improved tactical business planning and analysis tools. For more information about Demand Works, visit www.demandworks.com.

Escape Velocity Systems (EVS) was formed in 2001 to combine specific industry knowledge related to process manufacturing, distribution, and ERP implementations with cutting edge software development. The company focus is to create tools that enable mid-market enterprises to achieve their goals, focusing on lean processes and ROI. According Garber, “We realize that good ERP software is the hub of information in any process manufacturing enterprise. Timely, reliable, and centralized data are non-negotiable elements for businesses competing in the 21st century.”

The term escape velocity refers to the speed that is necessary for an object to overcome gravity and soar into space. EVS provides direct applications for businesses looking for a catalyst, not just a software package. Process manufacturers require the best software solution coupled with industry experience that will accelerate the velocity with which they race towards their goals. The gravity of status-quo opposes aggressive, cutting edge organizations as they strive towards high quality and short lead time delivery while reducing inventories and operating costs.

Setting Up Your Home Office – A Checklist Of Software You Need Have

admin — Tue, 07 Sep 2010 09:14:10 +0000

Setting Up Your Home Office – A Checklist Of Software You Need Have

Starting a business is a labor of love. Great quantities of time and money are invested and endless forms are filed. Sometimes the sheer number of tasks involved can be paralyzing, as the new business owner becomes overloaded and is unsure where to begin.

Setting up the home office is an excellent place to start, as the software can then be used to create checklists of the other tasks on your list. Once your hardware is in place, you can begin to think about software.

The software you need will depend on the type of business you plan to run. Many businesses require certain industry-standard programs. Those programs are often quite expensive and are available only through limited suppliers, so be sure to purchase and install them first.

Probably the most ubiquitous programs for any business are a word processing program and an email account. You most likely already have both. Now is the time to determine whether the ones you have will meet the needs of your business. The current standard file extension for documents is .doc. This is the standard format for Microsoft Word; however numerous other programs are capable of saving documents in this format. If you have a program other than Word, ensure that it has .doc capability. Otherwise you run the risk of your clients being unable to open files that you send.

You must decide for yourself how you wish to set up your business email account. A professional image is important, so using your personal email address may not be the best choice. Microsoft Outlook is included on most personal computers, and is used by many companies. However, it is not particularly user-friendly, and it is known for its security vulnerabilities, so it is not necessarily your best option. If you will have a website, you can opt for hosting package that includes from one to five email addresses. Your email will then be sent from yourname@yourcompany.com, adding an additional look of professionalism to your email.

Many word processing programs come in a bundle with other applications. Usually a spreadsheet and database program are included, and sometimes multimedia and graphics applications as well. These programs work well for the average user. However, if your company is in the business of graphic design, web layout, or multimedia, then you will need to invest in a dedicated program. Your work must be of the highest quality, and those programs that come bundled, while good, do not offer the key functions required by a graphic artist.

You will need accounting software to keep your company’s financial records. Whether you choose a personal finance tool, a freeware accounting program, or a dedicated business accounting package will depend largely on your individual needs. If you have a lot of inventory or new office equipment, and plan to maximize deductions while figuring your own taxes, the investment in top-quality tax software is advised. If your needs are less, then your software requirements will be as well.

Software is often overlooked in the hustle and bustle of starting a business. However, taking the time to acquire the proper software for your needs is important. Utilizing the right tools for each job will save time and money in the long run, as well as ensuring that your company always projects the most professional image possible.

How to Choose Online Billing Software

admin — Tue, 07 Sep 2010 06:14:17 +0000

How to Choose Online Billing Software

We are living in an era where things are moving at a rapid pace and the life has shifted to a fast track. The technological advancements are growing exponentially and the competency level is constantly escalating. In this scenario, how can one expect to be stuck in the second gear?
Talking particularly of businesses and specifically of small ones, there is an ever increasing need to grow fast and imbibe latest technologies. The transactions are increasing both in volumes as well as numbers.
Therefore, one of the foremost decisions any small business owner has to make is to decide on what online billing, invoicing and accounting software to use. This is extremely important to select the right online billing software that matches their business requirements or that be integrated to suit the business needs.

Here are some of the characteristics that a good online billing and invoicing software should have:
1. User-friendly: you aren’t an accountant and you shouldn’t have to be in order to understand your software. Look for an interface that resembles that of traditional paper accounting. The more familiar you are with the layout, the easier it’ll be.
2. Internet and e-commerce friendly: so you can automatically pay and be paid directly. Especially important if you are running an online business.
3. Compatibility with your current programs: make sure it integrates with your basic programs such as Word, Excel, etc.
4. Useful Report Generation: there are millions that can be created and only a few you actually need. Make sure the program has the basics and check to see if there are so many it just confuses things
5. Multiple format generation: Make sure to check whether invoices can be sent in multiple formats like HTML, PDF, CSV, etc. This ensures that compatibility issues are eradicated.
6. Expandability: If you have plans to grow your company, you want to ensure that your software can grow with you. No sense in having to put out money for accounting software twice.

I would be wrong to say that these are the only features that good online billing software should have. But certainly, these are some of the highlights of standout invoicing software. I really hope that these guidelines will help in selecting an appropriate software that will mitigate your billing woes.

More “accounting Software” Articles

Organic Milling Selects Escape Velocity Systems Due to Food Process Manufacturing Expertise

admin — Tue, 07 Sep 2010 03:21:18 +0000

Organic Milling Selects Escape Velocity Systems Due to Food Process Manufacturing Expertise

Evan Garber, President of Escape Velocity Systems (www.evs-sw.com) recently announced that Organic Milling selected the firm’s process manufacturing software solution. Garber commented, “We are delighted to have a leader in the cereal, granola, and snack products sector recognize the unique merit and value in our technology solution and are confident Organic Milling will experience enormous value and benefit.”

For over 40 years Organic Milling has been producing wholesome and delicious cereal, granola and snack products for health conscious consumers and retailers. Located in San Dimas, California, the firm produces a wide array of products with specific formulations that are unique to food process manufacturers. With more people aware of the health implications of eating quality food products, Organic Milling offers snack mixes, cereal bars, and other products that contain high fiber, high protein, low sugar, low glycemic index, as well as organic. These designations require rigorous tracking of all food content and ingredients; Escape Velocity Systems was the best manufacturing technology solution to meet these needs.

Find More “erp Software” Articles

Escape Velocity Systems Chosen by Formula-based Spice and Liquid Flavoring Leader

admin — Tue, 07 Sep 2010 03:14:47 +0000

Escape Velocity Systems Chosen by Formula-based Spice and Liquid Flavoring Leader

Evan Garber, President of Escape Velocity Systems (www.evs-sw.com) recently announced that Custom Blending, Inc., selected the firm’s process manufacturing software solution. Garber commented, “We are delighted to have a leader in the spice blends and liquid flavoring sector recognize the unique merit and value in our technology solution and are confident Custom Blending will experience enormous value and benefit.”

Custom Blending, Inc. is not just the company’s name; it is what they do. Established in 1984 by John Conway in Fort Collins, Colorado, his belief that the company would “conduct business with the highest degree of ethics and integrity to provide consistent, uncompromising quality and outstanding service” still reigns today. Initially, Custom Blending, Inc. provided the food service industry in Colorado with spices and extracts; today it is a multi-functional manufacturer of spices, spice blends and liquid flavorings for retail grocery stores, the food service industry, and industrial food manufacturers throughout the country.

In the food service department, Custom Blending, Inc. provides spices and proprietary spice blends to food service distributors and restaurants nationwide. The firm’s seasonings, spices and Rodelle brand extracts are of the highest-quality from all over the world.

In the retail department, Custom Blending produces Rodelle Pure Vanilla Extract for grocery stores from coast to coast. Rodelle Laboratories was founded in Denver, Colorado in 1936 to produce the best-tasting pure vanilla extract using the highest-quality vanilla beans. For many years, Rodelle was a regional brand found in Colorado grocery stores like King Soopers and Steele’s Market. Today Rodelle is the fastest-growing brand of vanilla extract in the nation and can be found in 48 states.

As the company continues to grow, they needed to find the best process food manufacturing technology solution and concluded that Escape Velocity Systems was best able to address the unique formula-based requirements.

Related “erp Software” Articles

Escape Velocity Systems Expands Again With Strategic Announcement

admin — Tue, 07 Sep 2010 00:14:55 +0000

Escape Velocity Systems Expands Again With Strategic Announcement

Escape Velocity Systems Expands Again with Strategic Announcement

• Formulas (or recipes) are ratios, not static bills of material

• Split bill of material: several products can share one formula, yet have different packaging

• Flexibility with units of measure

• Stringent quality control, with recall ability

• Lot grading / attribute tracking and calculation

About Demand Works

Custom Blending of Fort Collins Colorado Advances Technology With Evs

admin — Mon, 06 Sep 2010 21:17:45 +0000

Custom Blending of Fort Collins Colorado Advances Technology With Evs

Find More “erp Software” Articles

Selecting the Best Project Management Software

admin — Mon, 06 Sep 2010 18:14:19 +0000

Selecting the Best Project Management Software

The best project manager is supported by a project management software tool that caters to unique project requirements. When selecting a software to run a project or business, many buyers overlook key factors that ensure a successful project management software implementation. The purpose of this article is to provide business owners and project managers with insights on how to select the best project management software.

Ranking Business and Project Management Priorities

When evaluating a project management software or a business software, it helps to have a thorough understanding of the day to day project management activities and needs. This helps identify whether or not and how the software is capable of solving business and project management problems. Since every project and business has unique qualities, by studying current project management practices and theoretically applying them to the project management software in question one can almost identify one-for-one how each problem or project management need can be resolved using the software. Listing project management software features in order of priority is time well invested into the project management software selection process. By ranking business and software needs, a manager creates a clear picture on how to create a best-fit between project management activity and software.

Assessing Future Project Management Requirements

Although it may be difficult for a manager to predict exactly how project management software requirements may evolve over time, it is possible to understand the degree of flexibility that the software accommodates. Flexible project management software allows a company to grow and change over time. The more flexible the software, the more options project managers will have to accommodate project-specific situations that were not accounted for or expected during the project management software selection process. Project management software that is simple to use, may or may not have the ability to match evolving needs of a company as volume increases or decreases. The ability to change and adjust to as many situations as possible is of tremendous value to a company, and therefore a project manager. All too often project management and business data is segregated across multiple different software applications that do not synch up with each other and often create additional, undue burden on the company. Yet, the company still needs a means of tracking abnormal situations. An effective project management software solution accommodates change and can be tailored to meet changing business demands without degrading former or existing projects management needs already set forth by existing projects.

Project Management Software and Accounting Software Integration

It is a reality that there is no one single software that services every business need a company has. Therefore, the ability for one software to share data, import/export or otherwise synchronize business data with another software becomes an essential component to the software selection process. Software product vendors may put forth “a one size fits all” attitude however the best way to ensure that a project management software can share data or synchronize with an accounting software is to understand the technical requirements of both software systems. This way, the software systems in place and the software being selected may be assessed as a set of integrated software systems that work together rather than single handedly, as how most businesses select software. In fact, software integration as a primary driver to the software selection process will dramatically reduce implementation costs, due to a reduction of data setup and a consistency of terms and language used across different business software systems.

Project Management Software Vendor/Customer Relationship

The project management software vendor and the customer should establish a mutually supportive relationship. When selecting a project management software to run and manage business data and for project management, the project manager should factor into consideration how responsive and competent the project management software vendor is in both the project management software itself and also the business industry that the project management software is intended to serve. The project manager should also observe how willing to help the project management software vendor is, and how promptly and accurately the project management software vendor follows up and follows through. These are all indications of how the project management software vendor will perform when supporting the customer.

Many project management software vendors offer support for project software-specific questions, however such questions often call for business-related questions on how to handle best project management practices, for example, using the project management software. Since a project software is to support projects for the business, there should be no separation between answering technical questions about how to use the project management software and questions on how to solve project-related questions within that project management software.

The vendor should become an active participant in supporting a project manager or company with it’s own project management processes, thereby having those project processes clearly defined and managed within the project management software. Once a business is invested into a project management software, the switch can be costly depending on whether or not the company wishes to migrate project management data from one software to another. Therefore, it is in the best interest of a project manager to, when selecting a project management software, to analyze how much effort it would take to switch to a new software, if the company reaches the limits of the current project management software.

Although it may be difficult to assess the cost of moving project management software data to a new project management software without knowing ahead of time what the new project software is, part of the project software selection process should identify how such a switch in systems will be addressed, should such steps be taken in the future.

It is in the best interest of both the customer and A1 Enterprise to provide a project management software that works for our customer and our customer’s specific industry. If, in the event, A1 Enterprise feels that the customer needs are better matched with any specific project software, A1 Enterprise makes suitable recommendations and provides assistance in the project management software selection process when needed by the customer. A1 Enterprise has a substantially diverse background in software development and customized software for small businesses and large companies.

More “accounting Software” Articles

Financial Management 201- Troubleshooting Tips

admin — Mon, 06 Sep 2010 17:20:22 +0000

Financial Management 201- Troubleshooting Tips

When I was a college student, I got an ‘A’ in my Accounting 101 and 201 classes. Then I entered the “real” world and almost SUNK the family business because I had no idea what I was doing with the “real” accounting. You see, the examples in the college text book used financials that were correct. That means, the dollar amounts in the accounts could be trusted, and were assumed current and accurate.

The “Real” World…

Well, when I took a swing at entering my accounting data I made a big “Slinky knot” mess out of my Peachtree accounting file. Ooops. I didn’t learn how to FIX my accounting in college. That would have been useful! I learned what I know from falling in holes and climbing out of them.

As a business consultant, I see lots of financial reports. Most of them have a few “Slinky knots” in them…accounts that are just wrong. The data in those accounts are the result of mistakes in data entry. In my consulting work, I start by helping my clients get to KFP – a KNOWN Financial Position. Let’s get the accounting correct. That’s the first step. From there, we can see the impact of operational, marketing and sales behaviors. The good news is that you can always improve your financial situation once you know what it is. I am kind of like Super Nanny. I show up, we work together to clean up the accounting and we put simple systems, routines in place to help you stay at a KFP.

Sometimes, we clean stuff up and then it gets messy again. Just like Super Nanny, I go away after my consulting visit. It is up to my clients to maintain the systems we put in place. I can always come back and I often help over the phone. However, the key to staying at KFP is your willingness to learn enough about the accounting systems to enter data properly and to fix things when they get balled up.

If you are the owner of a very small shop, you might be the Financial Manager of your company (as well as the Service Manager and Marketing Manager and Salesperson, etc.) That’s the way it goes. If you dream of being a bigger shop, take heart that every big company was once just your size. The way out…is through. Take responsibility and do a good job as the Financial Manager. Quit looking for a magical solution (accounting fairy?) who will handle the accounting for you. Learn how to do it yourself and document your basic procedures. This will help you hand off the accounting duties successfully.

In larger shops, sometimes the accounting duties get handed to…

• The Financial Manager

• The Office Manager

• The owner’s wife, mom, daughter (other relative)

• The Bookkeeper

• The Secretary

• The “Girl in the Office”

Whatever YOUR title, if you are the one who is responsible for the financial information at your company, I am here to help you. The following are a few tips and tricks for finding and fixing the “Slinky knot” messes in your accounting program.

Financial Fix Tips and Tricks…

• It’s probably YOU. I often hear something along these lines, “That number wasn’t there yesterday. It must be a QuickBooks problem.” That weird dollar amount in your financial reports probably has a very simple explanation. Somebody, maybe you, entered that information. In every accounting software program, there are debits and credits. Sometimes the debits and credits are not visible from the data entry screen. You will have to do some digging. Follow the flow of information from the entry point to the Income Statement (aka Profit & Loss or P&L) and/or Balance Sheet. (In my lengthy career, there have been only 2 cases where the accounting program was corrupt. Chances are…YOU are the problem. J Start trouble-shooting from that assumption.)

• Stay current with your financial reporting. I recommend a WEEKLY review of the Balance Sheet and Income Statement. Some contractors I know get daily reports. That’s great! Once a year at tax time is just not going to cut it. Get to KFP and run the financial reports at least once a week. It is so much easier to find and fix a mistake that happened in the last few days than trying to track down something goofy from six months ago. Also, you can fix the mistake in the current month. That is better than having to re-open a previous month and adjust it. Once I “close” a month, I don’t like to open it again.

• Go line by line down the Balance Sheet and Income Statement and look for “weird” things. If you are just getting started with this process, I can help. Or, your accountant may help you learn what’s “weird” and what’s right. What a great opportunity for him or her to add value to your relationship. KFP means that every account is RIGHT. It reflects what you have in Assets, what you owe in Liabilities and what you own in Equity. The Sales account should equal what you have sold for that period of time. The Expenses should reflect what you have expensed for that period of time. The financial reports should be current and true. Here’s a list of “weird” things that may need some fixing…

o A dollar amount that is positive when it was negative last time (or vice versa.)

o A negative Asset. (Unless it is Accumulated Depreciation or Amortization. Those numbers are “contra” accounts and serve to reduce the value of the associated assets.)

o A negative Liability.

§ Pay particular attention to your Payroll liabilities. I recommend using a Payroll service like ADP or Paychex. The number one reason: The service handles the liability so you don’t have to. The service will tell you what the cash requirements are to pay your team and Uncle Sam. They will do the tax payments for you. The Journal Entry to enter Payroll is much easier if you don’t have to keep track of the appropriate liabilities and payments. I attached a sample JE for entering Payroll. Follow the flow of debits and credits. You could create a sample transaction for your Payroll procedure and reference it every time you enter Payroll.

o A negative Sales account (unless it is the Customer Refunds or Discounts…contra accounts.)

o A negative Expense account. Now, an account may look weird but be right. For instance, if you enter a rebate for your Insurance it will show up as a negative expense for that month. Drill down and make sure.

o An account that is very different from last week or last month. If all of a sudden your Advertising expense went from about ,500 per month to 0,000 this month, drill down. Something may have been miscoded.

o Have your accountant help you make the weird things right with an appropriate Journal Entry or reversing entry.

o Find out how it got weird, if you can, and update the data entry procedure. Written procedures are KEY to staying at KFP.

o If you don’t know how it got weird, at least get it to right. If it is a small dollar amount, create an adjusting entry and watch to make sure it doesn’t get weird again. If it does…look through the previous week’s transactions for that account to find the entry. This is forensic accounting!

o If you do this once a week, YOU will get intimately familiar with the accounts and the dollar amounts. You will become an expert in what looks right and what looks “weird” and how to fix the weird stuff.

• Run a transaction register report and look for the debits and credits. Different accounting programs call this report by different names. Look for the detail trial balance or the General Ledger journal to find the “guts” of every transaction. Double entry accounting is based on the universal law of “what goes around comes around.” If something goes up, something else goes up or goes down by that amount. Debits and credits are the mechanics in the accounting system that cause the dollar amounts to go up and down…and the Balance Sheet to stay in balance. There are debits and credits behind every data entry screen. You can also affect accounts directly by creating a Journal Entry. I attached a “cheat sheet” of Debit and Credit rules. I reference this several times a week.

• Look for before-and-after differences. If you are not sure of what is happening at a particular data entry point, try this:

o Run the Balance Sheet and Income Statement.

o Enter ONE transaction. Run the Balance Sheet and Income Statement again and see if you can see where the dollar amounts ended up. (Make sure no one else is in the accounting system while you do this.)

o This is a street smart way to discover the “set up” behind the data entry screen.

• To recode, delete or reverse a transaction? It depends on your accounting program. With a basic off-the-shelf program like QuickBooks, MYOB or Peachtree, you can drill down to the transaction that needs to be fixed and recode it. Or, you can delete the transaction entirely and try again. With a more sophisticated industry-specific program like Successware, Ergos, etc. you may have to enter a transaction that reverses your original transaction and then re-enter the transaction properly.

• Be careful with your initial company set up. That’s where a lot of the behind the scenes accounting is created. If you are entering Service Sales and the dollar amount is showing up as Service Agreement Sales there may be an “item” or other set up instruction that is sending the information to the wrong sales account. Go to Company Set Up or the Items list and do some investigating. Figure out the default debits and credits and which accounts are affected. Update the “set up” and see if that fixes the problem.

• Get bossy with your software support team. Call for help as you need it. If you don’t understand what they are telling you to do, ask again for a clearer explanation. If they want to fix something for you, sit in as they do the correction so you can “follow the flow” of the debits and credits and learn from the experience. The more you know about your particular accounting software the less intimidated you will be by the accounting processes.

• Be assertive with your CPA or tax preparer. At the end of each quarter, take the time to make sure that your financials agree with the financial information your CPA is sending to Uncle Sam. Work together to enter the year-end Journal Entries needed to bring your accounting system up to accurate.

• Learn to trust your intuition. As your understanding of double entry accounting increases, trust your gut feeling that a dollar amount is wrong or “weird.” So often, I help someone fix a “Slinky knot” and they respond, “I thought that might be the problem!” If you have that thought, follow it and see what you uncover.

If it is your responsibility to get the financial “Slinky knot” untangled, take a deep breath and know this: You can do it. You may need some help. Contact me if you feel overwhelmed and we’ll set up a time to visit on the phone. This accounting stuff is just not that hard once you learn the lingo and accounting basics. One of the smartest Financial Managers I know is working with an 8th grade education.

Once you get a handle on them, you can delegate the accounting tasks. It is a blessing to have done the accounting yourself because you will never be held hostage by your bookkeeper (or “girl in the office.”) You can coach someone to be even better than you were at the basic accounting tasks. And you will understand the Balance Sheet and Income Statement so much better for the experience.

Find More “accounting Software” Articles

Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution

admin — Mon, 06 Sep 2010 15:14:15 +0000

Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution

Gaytes Information Systems Private Ltd. is a leading provider of technology products and services for business, education, healthcare ,and Government. Established in 1997, GAYTES has been helping our customers achieve their goals by providing them with the technology, advice, services and support they need – when they need them. We strive to provide the right balance between quality and cost in order to deliver the best value in our industry.

Our Products Information :

Call Accounting Software

Today, in most businesses, telecom data services are not monitored and controlled – and it’s eating into the bottom line. Call Accounting software generates reports of all call; incoming or outgoing, to the attached PC in a proper format.

Gaytes Information Systems Private Ltd Providing Call Accounting Software Such As :

· Z.Link Lite 11.0

· Z.Link Gold 11.0

· Z. Link Gold Centralized

· Z.Link Gold IP based

Call Center Solution

The Z CCS (Call Center Solutions) System is easy to customize, administer and use. The Z CCS System can be integrated within the existing communications infrastructure.

Gaytes Information Systems Private Ltd Call Center Solution Such As :

· Out bound : The Z.PDS GOLD 6.6 – Call Center software which ensures better productivity and efficiency from your outbound call center The GAYTES auto dialer solution for Outbound Call Centers is based on the TAPI interface which is available in PBX (TDA-600).

· Inbound : An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound Call Center Service is a necessity rather than a choice for Business.

· Blended : This software solution is blend of both Inbound and outbound call center solution.

· Server Based : Gaytes introduces a new concept server based call center solution. NO NEED FOR PURCHASING A PABX. Predictive / Progressive / Auto Dialer solutions using this new concept product.

Dialers

Dialer is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed.

Dialers such as :

· Auto Dialer are leaders in complete call center software solutions and offer the most versatile and result-geared automated dialing.

· Progressive Dialer refinement of the above will have the additional capability to detect the call progress, automatically.

Predictive Dialer is similar to a Progressive Dialer, but for the difference that the dialer will not lock an agent until a `contact’ is established.

Voice & Unified messaging

Voice & Unified messaging solution is the concept of bringing together all messaging media such as voice messaging, email, and facsimile into a combined communications experience.

Fax Server allow inbound and outbound fax calls, allow of the members of the organization to send and receive faxes at their personal workstations. Voice Mail Solution is a centralized recording facility that records voice messages when you are unable to take a call. IVRS (Interactive Voice Response System ) is an automated telephony system which responds by way of pre-recorded voice messages. Information and services can be achieved through any touch-tone telephone.

CTI Applications

CTI (Computer telephony integration), also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated.

Operator Console : The GAYTES phone systems software-based operator console interface has been designed to simplify common tasks of an operator attendant. Screen Pop-up
Gaytes design and development team can create any screen pop-up applications which can work with any TAPI compliant switches Soft Phones are software based telephones where user can make a call, maintains individual call list and use it to dial a call on single click of a mouse. MMC ‘Meet Me Conference’ software provides you a bridge of teleconferencing between Analog stations, Digital stations, Analog trunks and Digital trunks. The voice conference is bejeweled with voice-prompts to create live conference atmosphere.

Voice Loggers

Voice Logger can be used at its best to monitor and control the business. Voice Logger is a software solution to record aII incoming and outgoing calls, which Iater on can be retrieved for analysis and many other purposes.

Gaytes Call Logger Z.CLS Gold 11.2 is simple and effective, which can be implemented without disturbing the existing infrastructure.

SMS Solutions

SMS Solutions computer based system, wherein individualized or bulk messages can be sent and receive immediately on mobile devices.

GSM Router
Gaytes GSM Provided SMS Application, our Windows based, Client / Server enabled GSM based-messaging solution, provides the industry’s highest level of capacity, reliability, scalability and flexibility. Web based using gateway
Gaytes launch of customized web based SMS gateway solutions for organizations in the region. Organizations that need to communicate via SMS to their clients and prospects can directly send personalized SMS messages from their web site.

Hotel Management Software

Hotel management software is a versatile solution for all kinds of hospitality industries. With intelligent engineering customized software provide efficient and simplified working solutions.

Availability of the Z.LINK Hotel Lite Software :
• Z.LINK Hotel Lite – Standard
• Z.LINK Hotel Lite – Client/server
• Z.LINK Hotel Lite – With COS( ext. lock/unlock)
• Z.LINK Hotel Lite – Web based
• Z.LINK Hotel Lite – PMSI Module

Attendance Management

Gaytes Attendance Management solution would be one which is able to automate the tabulations of staff time clocking, calculate working hours and interface with payroll, requiring minimal human resources to achieve this objective.

Card Based
Gaytes card based attendance system is popular nowadays at most organizations. Their main aim is to determine that attendance and hours spend by each employee at work. Finger print
Gaytes Finger print Attendance System is based on biometric technology and generates reports that provide better management and information on employee time tracking.

CRM Applications

CRM, Customer Relationship Management is a business strategy that enables organizations to get closer with their customers, to better serve their needs

Complaint management System
Complaint Management System is a solutions-product designed for use for various organizations mid-size to large-sized organizations, whose customer base and service and complaint handling plays an important role of their business process. Disaster Management System
DMS :: Disaster Management System was designed for many such locations, where immediate and instant information can be sent out by just a click of a button.

Outsourcing Services

Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-party company.

Business Process Outsourcing
As a BPO company, we provide systematic and benchmarking process involved in strategic development of business. Knowledge Process Outsourcing
Knowledge Process Outsourcing services (KPO) means off-shoring of knowledge based skills with cost effective domain practices.